Frequently Asked Questions

We’ve collated the most frequent questions to help you understand our processes better:

Once your shipment is dispatched, we will provide you with a unique tracking number which you can use to track your shipment on our website.

There are a few items that we cannot ship due to regulations. For the full list, please refer to our Shipping Guidelines.

Shipping costs are calculated based on destination, weight and size of the package. You can use our Cost Calculator on our website to get an idea of your shipment cost.